Who is the Deutschland-Ticket worthwhile for?
The ticket is worthwhile for all those who want to leave their car behind more often and use public transport throughout Germany. The offer is cheaper than (almost) all previous monthly tickets and subscriptions in the MVV area - in this respect, the majority of our subscribers benefit from it.
Please note that the new ticket does not include the possibility of taking along passengers, transferability, etc. - but these may be more relevant to customers than the price alone.
How can I cancel the MVV Deutschland-Ticket subscription?
The subscription can be cancelled online at any time up to the 10th of a month to the end of the month via the link sent with the order confirmation when the contract is concluded. This link will be sent again with each monthly confirmation that the Germany Ticket has been made available.
Where can I find information about buying the Deutschland Ticket via the MVV app?
Deutschland-Ticket (subscription)
Why was my subscription automatically cancelled as of 31.05.? How do I obtain a new subscription?
If there are no problems with the payment method from your point of view, your subscription was presumably cancelled as of May 31st, because you did not confirm your e-mail address when registering in the MVV Ticketshop. This is not mandatory for the purchase of a ticket or the conclusion of the Deutschland-Ticket subscription, but it is for the issue of a subsequent ticket in the Deutschland-Ticket subscription. Unfortunately, we were not aware of this fact until now, which is why we were unable to inform you of it in advance.
In order to enable you to purchase the Deutschland-Ticket and issue subsequent tickets without any problems in the future, you need to verify your e-mailadress. Please click here and log in with your access data. Click on the left under "Please note that your email address has not been activated yet!” on " Send confirmation email again". Then click on the link in the email to confirm your email address.
Unfortunately, we cannot reactivate the cancelled subscription for legal reasons. You will have to take out a new subscription in the MVV Ticketshop. To do so, please select the Deutschland-Ticket again in the Ticketshop via MVV app and change the start of validity to "Valid from 1. June 2023".
We would like to apologize very much for the inconvenience caused to you. We would be pleased if, despite the circumstances, you would purchase and use the Deutschland-Ticket again at the MVV Ticketshop. We wish you a pleasant journey!
Why have I been charged €49 again, even though I have already paid for May?
The amounts for the following months are due with the monthly provision of the corresponding ticket in the app (13th/14th day of the previous month). The debit that you now see on your payment method was initiated on May 13th/14th and belongs to your Deutschland-Ticket for the month of June. This was also confirmed to you in an e-mail.
How exactly do I order the Deutschland-Ticket as a subscription in the MVV-Ticketshop?
The Deutschland-Ticket is only offered as a monthly subscription. In order to take out the subscription, you need an account in the MVV-Ticketshop. This allows you to select the relevant ticket in the app and complete the subscription. The Deutschland-Ticket is provided as a monthly ticket. The first ticket is available immediately after purchase in the MVV-Ticketshop. The subscription contract is valid for an indefinite period.
Can I buy the Deutschland-Ticket at any time of the month?
Yes, the purchase via MVV-Ticketshop is possible at any time, even during the current month. The ticket is available in the app immediately after purchasing it in the MVV-Ticketshop. Please note that this is a subscription model that must be cancelled no later than the 10th of the month for the cancellation to take effect at the end of the month.
Can I buy the ticket in advance?
The subscription can be started immediately for the current month or for the following month.
Can I buy the ticket for one month only ?
You can purchase the Deutschland-Ticket for just one month either in the previous month or up to the 10th of the current month. Please note that you must cancel the subscription in good time if you only want to use the Deutschland-Ticket for one month.
I bought a Deutschland-Ticket. Why did I receive a second ticket for the next mont?
This subscription can only be canceled until the 10th of the current month. If you buy the ticket for the current month after the 10th of a month, you will automatically receive the ticket for the next month in addition.
How do I receive the ticket for the next month?
After the first purchase of the Deutschland-Ticket, each additional ticket is automatically made available in the app in good time before the beginning of the next month. You will receive an email confirmation with each monthly deployment.
The Deutschland-Ticket for the next month is not displayed in the MVV app under "My Tickets". Where can I find my ticket?
Only currently valid tickets are displayed in the "My Tickets" area in the MVV app. On Android devices, you can only find the ticket for the next month in the "Ticketshop" menu item until the validity starts. From the time it is made available, the ticket for the following month will always be displayed there (from around the middle of the previous month). When the validity begins, the ticket is also automatically available in the "My Tickets" area.
Which payment methods are available?
You can use the direct debit procedure (Lastschriftverfahren) or your credit card to purchase the Deutschland-Ticket. The monthly debit is always made from the payment method used for the first purchase.
When is the monthly debit made?
The amount for the first monthly ticket is due immediately after conclusion of the subscription contract. The amounts for the subsequent months are due in each case with the monthly provision of the corresponding ticket within the app (13th/14th day of the previous month, monthly payment method). The monthly debit is always made from the payment method used for the first purchase.
How do I cancel the subscription?
The subscription can be cancelled online at any time via the link sent with the order confirmation when the contract is concluded. The contract must be cancelled no later than the 10th of the month for the cancellation to take effect at the end of the month. The link will be sent again with each monthly confirmation of the provision of the Deutschland-Ticket.
What do I do in case of technical problems?
Please check these FAQs to see if the issue is answered here. If you cannot find a solution, please contact us at kundendialog@mvv-muenchen.de.
We ask you to explain your request as precisely as possible and provide all necessary information and, if possible, attach screenshots.
Why is the Deutschland-Ticket not displayed for purchase in the ticketshop?
If the Deutschland-Ticket is not displayed for purchase in the MVV app, you are probably using the Ticketshop of S-Bahn München. In this case, the Deutschland-Ticket is not offered in the MVV app. In order to be able to buy the Deutschland-Ticket, you must select the MVV-Ticketshop. To do this, please click on the person symbol in the "Ticketshop" menu item at the top right, here you can select the MVV-Ticketshop. If you do not yet have an account in the MVV-Ticketshop, you must register before you can log in.
What do MVV subscribers need to do now?
You can apply for a change from your existing subscription to the Deutschland-Ticket via the respective transport company. You will find the links to do so at the top of this page.
Is there an annual payment? Is the annual payment additionally discounted compared to the monthly payment?
According to the nationwide tariff regulations for the Deutschlandticket, a monthly payment at a price of 49.00 euros per month is specified. However, transport companies are also allowed to offer an annual payment method - but without any further discount. If you wish to make an annual payment, please inquire with the respective transport company whether this is offered.
What happens to advance payments made for subscriptions?
Prepayments made will be refunded on a pro rata basis in accordance with the regular contract terms.
Note: This means that there are no longer any refunds for terminations that take effect in the 11th or 12th month of a billing year ("free months").
Can I continue to use my existing IsarCard chip card?
Yes this is possible. You can apply for a change from your existing subscription to the Deutschland-Ticket via the respective transport company. You will find the links to do so at the very top of this page.
Will the ticket really only be available digitally?
Yes, the Deutschland-Ticket is planned as a purely digital offering - i.e., as a HandyTicket as well as in chip card format. There is a transitional period until December 31, 2023, during which the issue of paper tickets is also permitted.
On which means of transport is the ticket valid?
Like the 9-Euro-Ticket from July to September 2022, the Deutschlandticket will be valid on regional and local transport - i.e. on regional trains, suburban trains, streetcars, subways and buses throughout Germany.
Of course, you can also use a Deutschlandticket to travel in the entire MVV tariff area.
The Deutschlandticket will not be valid on long-distance trains (for example, ICE, IC, EC or Flixtrain) or in 1st class.
Can I also travel in 1st class with the Deutschland-Ticket?
No. The Deutschlandticket is currently only planned for 2nd class.
Will the MVV zones M and 1 to 6 remain?
Yes, there are currently no plans to change the fare logic in the MVV area. Above all, there must continue to be a fare basis for the cash fare offers (see next question) for people who travel more occasionally by public transport.
What will become of the MVV's other fare offers?
The offers of the cash fare (strip ticket, one-way tickets,...) will remain unchanged in order to continue to suitably serve people who only occasionally travel by public transport. The IsarCard subscriptions will also continue to be available, but many customers will probably opt for the Deutschlandticket.
Will there be a special ticket for children and young people?
No, the Deutschlandticket is planned as a subscription for everyone - at a price of 49 euros and cancelable monthly.
Pupils and trainees will continue to travel more cheaply in the MVV area with the 365-euro ticket.
What about carry-on arrangements for children?
There are no rules for accompanying children. Children up to the age of 6 travel free of charge when accompanied.
Is the Deutschland-Ticket transferable to another person?
No. The Deutschlandticket is a personalized offer that is not transferable.
Is it possible to take bicycles and dogs with me free of charge for Deutschlandticket holders?
Taking a bicycle or a dog with the Deutschlandticket is generally subject to a charge. However, regional exceptions are possible. The following applies to the MVV tariff area: Anyone wishing to take a bicycle with them must purchase a bicycle day ticket; taking a (single) dog, on the other hand, is free of charge for Deutschlandticket holders - even if the Deutschlandticket was not purchased from a sales partner in the MVV.
Does the 365-euro annual ticket for students and trainees still pay off?
See above: Pupils and trainees continue to travel cheaper in the MVV area with the 365-Euro-Ticket MVV.
Is there a special offer for trainees and students?
In Bavaria, a reduced-price Deutschlandticket for students, trainees and volunteers will be introduced at a starting price of 29 euros. This is to be available for trainees and volunteers from September 1, 2023, and for students from the winter semester of 2023/2024. The discount ticket can also be used nationwide as a cheaper version of the Deutschlandticket. Implementation is currently being worked out in an interministerial working group.
Is there a Jobticket variant of the Deutschland-Ticket?
There will also be a Jobticket variant of the Deutschlandticket - without a minimum purchase quantity. The prerequisite for this is an additional payment by the employer of at least 25 percent on the ticket price, in return for which a discount of 5 percent on the regular price is granted for the Deutschlandticket as a job ticket. Please contact your employer to find out whether a Deutschlandticket as a job ticket is offered. The Deutschlandticket as a job ticket can be used by employees whose employer has concluded an agreement on the purchase of the Deutschlandticket as a job ticket with one of our sales partners. Employers who wish to offer their employees a Deutschlandticket as a job ticket and conclude the necessary agreement for this purpose can contact MVV GmbH in this regard at the e-mail address job-d-ticket@mvv-muenchen.de.
Can additional charges be levied on the Deutschland-Ticket for demand-oriented (on-demand services) offers?
Yes, surcharges may be applied for demand responsive and flexible services in accordance with local fare regulations.
Is it possible to travel to border cities like Salzburg or Kufstein with the Deutschland-Ticket?
As with the 9 Euro ticket, the ticket is always valid to the last tariff station, e.g. Salzburg and also Kufstein.
